DealerPRO Training and The Kintz Group Partner with Dealer Influence
COLUMBUS, OH — DealerPRO Training, nationally recognized as the #1 performance-based, Fixed Operations training company, and The Kintz Group, today announced their partnership with Dealer Influence, the auto industry’s leader in online reputation management.
“Our dealers have asked for our help in improving their online reputation and Dealer Influence now gives them another tool to significantly impact their CSI numbers,” said Don Reed, CEO of DealerPRO Training. “Dealers who have worked with DealerPRO Training and The Kintz Group know we are process-driven and customer-focused. By partnering with Dealer Influence, our dealers now have a process available for managing their online reputation, reaching beyond the sales department and service drive in “putting the customer FIRST!” A dealer’s online reputation is a critical business driver for their dealership and Dealer Influence provides a fully automated process that prevents negative customer reviews and generates more positive reviews.
DealerPRO Training has worked with more than 1,000 dealerships across North America, Canada and the UK, providing training solutions that achieve gross profits and CSI numbers many dealerships have never seen before. DealerPRO dealers, on average, see an increase in gross profits of 40% or more and CSI numbers that exceed industry benchmarks. Tim Kintz is President of the Kintz Group and has been a top trainer in the auto industry for the last 15 years. The Kintz Group provides customized, real-world sales training that addresses a dealer’s challenges, while ensuring they achieve their sales goals.
Dealer Influence helps dealers improve their online reputation by preventing negative reviews from being published on the major review sites. Instead, unsatisfied customers share their experience offline, giving the dealer the opportunity to address the issue and satisfy the customer BEFORE anything is posted online. Dealer Influence also allows dealers to synchronize their listings and update any incorrect information across all of the major search engines. “You can’t take negative reviews down but you can prevent most of them from being posted online and allow a private forum for the dealer to address the issue,” said Dealer Influence Founder Peter Martin.
DealerPRO and The Kintz Group provide the training and tools to build a solid Service and Sales reputation and Dealer Influence provides the tools to maintain that reputation–a great one-two punch for any dealership!
About DealerPRO Training
DealerPRO Training is the largest performance-based fixed operations training organization in North America. Their exclusive process-driven training builds a service team of skilled customer retention specialists. Don Reed, CEO of DealerPRO Training, has worked with hundreds of dealerships and dealer groups across the U.S., Canada and the U.K., teaching them how to increase profits in Fixed Operations. Don has been published in AutoDealer Monthly, AutoSuccess, Fixed Ops, RVPRO, and Dealer magazines. He has conducted NADA webinars, NADA Convention workshops and programs for NADA 20 Groups, state/local dealer associations, the Canadian Auto Dealers Association, RVDA, GM, Chrysler, Nissan, and Subaru. DealerPRO’s proven, in-dealership, performance-driven training programs have produced additional gross profits for dealers that beat their previous year’s performance by up to 40% or more. They have accomplished these results as Trainers—not Consultants–by training, teaching and coaching the dealership service team to provide every customer with the highest level of service on each and every visit. They are so confident in these performance-driven processes that they base their compensation on the dealer’s profit improvement. If they don’t increase gross profits—they don’t get paid.
About Dealer Influence
Dealer Influence is designed to proactively build, enhance and manage a dealership’s online reputation. Created to boost positive online reviews and limit negative reviews from being published to the web, Dealer Influence leverages Cactus Sky’s expertise in email deliverability and incorporates mobile-friendly video email to further increase response rates. It encourages customers with complaints to voice their experience using a “Not Satisfied” button and routes those negative reviews directly to dealership management. This provides dealers with the opportunity to respond before reputation damage occurs. With easy to monitor comprehensive reporting and an unmatched inbox placement, Dealer Influence is an irreplaceable tool that delivers results.
About The Kintz Group
For over 14 years, Tim Kintz has been one of the most sought after speakers in the automotive industry. Anyone who has seen him speak knows firsthand the knowledge and passion he brings to the business. Tim’s experience includes two time Speaker at the NADA Annual Convention, multiple RVDA National Conventions and the Digital Dealer Conventions in Las Vegas and Orlando. Tim has also spoken at numerous ADA’s, Dealer 20
Groups, IADA’s and hundreds of live workshops across the US, Canada, Russia, Mexico and Puerto Rico. Tim started his career by detailing cars and worked his way from lot porter to sales where he was a high achieving salesperson with a track record of success. From there, Tim was promoted to F&I, where he excelled as the Top Producer with his Dealer Group. Then he worked his way to Sales Manager, General Sales Manager and General Manager. Tim graduated from the NADA General Dealership Management Academy in 2000, where he gained a working knowledge of the daily operations in all aspects of dealership management.