Your online reputation not only helps you earn new business, it helps you keep existing customers. You may not be able to take down negative reviews, but you can prevent future negative reviews from being published.
Through a mobile-responsive email, we proactively ask your customers to review their experience with your business.
- Satisfied customers are directed to the major review sites to leave a positive review.
- Unsatisfied customers are advised to click the “Not Satisfied” button to share their complaint directly with the business in a one-on-one format.
- Customer service can resolve the issue privately and even earn their business back.
Your customers are going online before ever setting foot inside your business. What kind of reviews are they reading?