I came in to get new tires put on my car. When I made my appointment and placed the order for my tires, I notified both people that I wanted nitrogen in my tires. It took two hours to the tires and alignment to get done. The service guy came to the waiting room to inform me that I needed an alignment. Which I agreed to. Then 2 hours later when I get home, I noticed that they put regular air i my tires vs Nitrogen. I called the dealership all frustrated that I wasted 2 hours waiting only to have to come back and get Nitrogen put in my tires. My old tires had Nitrogen in my tires. Why did the service guy not inquire about the Nitrigen when he came to talk to me about the alignment. I knew it was an additional cost but I was willing to pay it. The service guy offered me $10 off but that offer does not make up for the 1 hour I have to waste waiting for Nitrogen to be put in my tires. The only reason I got my new tires done at the dealership is because that is the only place I can get Nitrogen in my tires. Very disappointed in the lack of customer service.
They left both sides of my seats hanging off because they had to order parts so now when you sit in the seats it rubs against the leather scratching it . They say it may take a week to get parts the should have put it back together. Been a very loyal customer but don't know now
I had a 3:00 appt. it took 1 1/2 hours to change my oiil. I know oil changes come with buying a new car, but i don't have an hour and a half to waste to have it done. If this is how long it 's going to take every time i'll just have to get it done somewhere else. I also asked someone about a scratch in my car. they said they would find out and never came back.
I have had my van in for the same issue 3 times now; low tire pressure light is on. The last time it cost me over $200! After picking up the my van and being told that the problem was "resolved," 3 days later the warning light is back on! Either you people at (Dealership) Toyota fix this with no charge, or YOU LOST A CUSTOMER OF 20 YEARS!
Sent my daughter to you to purchase a vehicle. I thought treating women as no-nothing purchasers went out a long time ago. Apparently, not at your dealership. Very sad!!!
Last time I was at (Dealership) Toyota, I was in for an oil change and asked them to see if they can get my license plate off the back. They said if they had to saw it off, they would have to drill new holes and it would cost a lot. I asked that they try and dont cut or drill. The girl comes out and says they would have to drill so I opted not to have them do anything. I go out to my car and my back plate is bent in half and screw is cut off! I had to go to another repair place and they fixed it in 10 minute and didnt charge me anything! I will not be returning to (Dealership) Toyota!
IT WAS LESS THAN EXCELLENT! I FELT LIKE I WAS GETTING RIPPED OFF BY ADDING SOME UNNECESSARY PROCEDURES!!! THE FEELING IS BECAUSE I'M A WOMAN I WAS BEING TAKEN ADVANTAGE! THIS EXPERIENCE HAS OPENED MY EYES ALOT TO THE DEALERSHIP SERVICE CENTER!
I will never recommend this dealer to anybody. They lie to their clients in order to make sales.
Most of the time when I come in they give me a list of things that the car needs which is usually at least $600 to $2000.00. My car is been running fine. I am getting to the point where I don't know if they are being honest. I have took car to other places on several occasions and they have said that it was not needed done at that time.
i wentt for a oil change, after one hour and ten minutes the service rep came out and showed me a printout the the cabin filter needed replacement, air filter, and my ventalation system needed cleening. I stated to the service rep that funny i replaced the cabin filter a month ago. as far as the air filter i will replace it myself, then i stated as far as the ventalation system with only 20121 miles then that should fall under the 360000 3 year totyota plan the rep stated it doesnt because its maintenace and it would be about $64.00. I said clean it but i will send an email to toyota asking why after 20000 miles this unit need cleaning and my 2009 camry didnt and 2007 corrolla didnt. I will never recommend this dealer to anybody. They lie to their clients in order to make sales.
I will never step foot into your dealership again. I was very rudely treated by the service manager the last time we had my car serviced at your dealership. Even if I was wrong I will not allow someone that I pay money to treat me the way I was treated. There is nothing that can be done to make me feel differenty about your service department. Your manager showed me that the owners have no controll of the people that work for them and the ownership has no appreication for it's local customers. I will stay loyal to Toyota just not to this dealership Please take me off your mailing list.